Property Management FAQ
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Property Management FAQ

Our broker gives answers to our questions most frequently asked about Property Management policies and procedures. Fill out our Request more information form and we will get in touch with you today.

Question #1 – How long has your company been involved in property management in Jackson Hole?

Answer: We started the >Real Estate and Reservations division of our companies in 1997 at Teton Village. We now have our main offices and call center operations at the Miller Park Lodge complex near the town square of Jackson Hole. We have been managing rental units since 2001.

Question #2 – How many units do you presently manage?

Answer: We presently manage 92 units in Jackson that include homes, condominiums, town homes, and other properties in downtown Jackson.

Question #3 – What are any other characteristics that set your company apart from other Property Managers in Jackson Hole?

Answer: Our property management rental contract provides for a flat ALL INCLUSIVE 35% management fee, with NO HIDDEN FEES. Our company provides greater net proceeds to our owners for their real estate investment property. Most companies charge the owners between 40 to 60% for short- term rentals. Our office hours are year round from 8 AM to 10 PM with a convenient check in location in downtown Jackson. We also provide a lock box key holder access at each of our rentals for late reservations arrivals.

Question #4 – How do you market our property if we put it with your property management company in Jackson Hole?

Answer: We have a major presence on the web with our main portal jacksonhole.net. We manage approximately 30 company domains in Jackson Hole related to lodging, vacation rentals, ski packages, activities, individual condominium development websites and home rentals, condo rentals and Jackson Hole condominiums websites that bring targeted traffic to our doorstep for people searching for exactly what we have. Rob May, Head of our Web and SEO Development department takes care of online development and site management, but we ensure our clients that their property is getting the optimal exposure available online. Our websites also have acquired the top keywords and SERP rankings for phrases manually programming our sites to be centralized for Jackson Hole lodging rental properties. our web department also manages out online advertising campaigns with Google, Yahoo, MSN, Lycos, Excite, Infoseek.

This gives us a huge advantage over the competition, which helps us attract the customer to e-mail or call our call center for vacation reservations and lodging bookings. We are able to package activities and provide discounted ski tickets to our customers as well, for calling about your individual property. We also run advertisements in major publications and send mass mailings to Jackson Hole Chamber of Commerce inquiries.

Question #5 – How do you handle bookkeeping and accounting?

Answer: Mike Ross has been our in-house bookkeeper since 2009. He is new to our team, but is an instrumental person in our operations department. He has taken over as our financial book keeping operations since Jan 2009 to oversee all transactions and reconcile each account. We use local professional accountants of Field Wilkinson Accounting, for monthly reconciliation of all companies and accounts, divisions and companies we manage. This team is always available to help our customers with accounting questions.

Question #6 – How does owner occupancy work when we reserve our own unit?

Answer: The only charge you will receive is for cleaning fees during your stay. We recommend that our owners use their units in lower occupancy periods and avoid holidays if high rental revenue is important for the owner.

Question #7 – Are there any other hidden costs I should know about?

Answer: Most exterior costs and insurance for the building are included in HOA monthly dues handled by the Association board and manager of each condominium complexes and billed directly to the owner. These homeowner fees usually include firewood, snow removal, lawn care and exterior maintenance. Some homeowner’s dues include Sundance tennis and pool memberships. The owner is also required to pay renter liability and content insurance for furnishings and fixtures. Owners also are responsible for utilities, cable and phone. We highly recommend adding high-speed internet service through Quest. If the unit has a private hot tub the owner is required to hire a hot tub maintenance vendor for weekly service and cleaning.

Question #8 – How does your property management company in Jackson Hole handle maintenance issues?

Answer: We have a great staff of people at our lodging properties to handle minor maintenance issues. We also have a project manager on staff for troubleshooting larger issues like plumbing and electrical problems. We use the best sub-contractors for dealing with larger, more complex issues that may come to pass. We usually contact the owner if a needed repair is over $200.00.

Question #8 – How do I join your Jackson Hole Property Management Company as an owner?

Answer: Simply give one of our Jackson Hole Reservation agents a call at 1-800-329-9205. Our reservations division is comprised of several well trained licensed Wyoming Real Estate Associates to assist you further. We are selective as to the quantity and quality of units we manage and would like to help you to bring your unit on the program if it works for both parties. If your unit is presently managed you will need to discuss any change with your management provider. We appreciate your consideration and look forward to working with you.

I hope these answers help you with your property management needs and concerns. We will be more than happy to personally assist and meet with you and introduce you to our staff at the call center.

See our article on Property Management Advice in Jackson Hole.

Thank you,

Ronal Miller- Owner/Broker / Jackson Hole Real Estate Company LLC